What if No-One is At Home for a Delivery?

For Local Deliveries - If no one is at home when our driver attempts delivery, our driver will call the recipient to see where they can safely leave the package. If the driver cannot reach the recipient, they will leave a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the package cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a package in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.

For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the recipient if no one is at home when the package arrives. Common carriers never call recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the package can be picked up by the recipient (e.g. at the post office or a drop box). If the package is not picked up in the following 10 days, if will be returned to us. Redelivery may be attempted. A re-delivery charge may be required at an additional charge (typically $17-$40).

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